Refund policy
Return & Refund Policy
At Vellzora, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 10 days of receiving their order.
To be eligible for a return, your item must be:
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Unused, unworn, and in the same condition you received it
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In its original packaging
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Accompanied by proof of purchase or order confirmation
Non-Returnable Items
The following items are not eligible for return:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
Return Shipping
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Customers are responsible for all return shipping costs
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Original shipping charges are non-refundable
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We recommend using a trackable shipping service, as we are not responsible for lost or damaged return parcels
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10–15 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us: